FAQs

1.Can you make something specially designed?
Yes. We offer a free consultation service to discuss the item you would like to have made.
2.How do I know what ring size to buy?
We measure your finger with our ring sizer to give you the accurate size.
3.Do you do valuations?
We do valuations for insurance purposes, providing you with the certified document with details of the item.
4.Can I bring back a piece of jewellery, if the person I bought it for doesn’t like it?
Yes, we accept returns on most items.
5.How long will my repair take?
Repairs normally take 2 to 3 weeks.

6.Do you sell gift voucher's?
We do sell gift vouchers, which are available in both our shops. No minimum amount required.
7.Do you provide aftercare?
We do provide aftercare for all items purchased.
8.Do you deliver or post?
We can arrange items to be delivered.
9.What are the turnaround times for a ring?
Once the ring design has been approved, it normally takes about 6 weeks, but can be turned around quicker if necessary.
10.Do you offer finance?
Items can be paid for over a period of time, once the item has been paid for in full, then the item can be collected.

Frequently Asked Questions